PurePro is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including email and via our website purepro.com.au and from third parties. We don’t guarantee website links or the policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
PurePro will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
PO Box 9100 Pacific Paradise, QLD, 4564
1800 850 416
NEED TO IMPROVE YOUR WATER QUALITY? NO MATTER IF IT'S RESIDENTIAL, COMMERCIAL OR INDUSTRIAL WE HAVE THE SOLUTION FOR YOU.
I've been using PurePro for my home water filtration for many years and love my RO unit. Steve is friendly and really easy to communicate with. I wouldn't go anywhere else for my water filtration needs. Steve was incredibly knowledgeable and helpful in helping me pick the right system for me and my specific needs.
PurePro attended one of our commercial sites recently to install a commercial filtration system and ZIP Hydrotap. The entire team is extremely grateful for the service you provided. Thanks for the prompt action & response, much appreciated.
Steve and the team at PurePro have been servicing my home under sink water filter system for the past 6 years. I've always been very impressed with their quick and reliable service and the high level of knowledge they have regarding water filtration. Would highly recommend to anyone.
PurePro always provides the highest level of service and ensures our Sunshine Coast offices have clean, refreshing drinking water available for our staff. Thank you, Steve and team.